Here at HOSEKI, we believe in providing quality timepieces. Our timepieces come with a 3-year guarantee period.
During the guarantee period, we guarantee free repair / adjustment service against any defects on the clock (movement and case) provided that the clock was used as directed in the instruction manual.
However, in the following cases, repair/adjustment service will be provided at cost even within the guarantee period or under guarantee coverage.
- Trouble with or damage to the case or glass caused by accidents or improper usage
- Scratches or grime caused by use
- Trouble or damage caused by natural disasters including fire, floods or earthquake
- When the text on the guarantee booklet has been altered or when the certificate of guarantee has no store name and date of purchase
- Battery replacement
Should you require more information, please feel free to contact us at firstname.lastname@example.org